Privacy Policy

1.1 At Sentrio we are committed to protecting the privacy and ensuring the security of our users' personal data. This Privacy Policy describes how we collect, process, store and protect the personal data of users ("Users") when they access and use our services, whether through the website (Sentrio Website) or any other enabled digital channel (the "Platform").

1.2 Accessing and using the Platform makes the person a User and implies full and unreserved acceptance of all the provisions of this Privacy Policy in force at the time of access or of the request for services. Accordingly, this Policy constitutes a valid and binding agreement between the User and Sentrio.

1.3 This Privacy Policy supplements Sentrio's Terms and Conditions, which set out the general conditions of use of the Platform.

2.1 The controller of personal data is SENTRIO SECURITY INC., registered address to be confirmed. For any question about data privacy, the User may write to: legal@gosentrio.com

3.1 Sentrio collects only the personal data needed to create and manage the User's account and to provide the services contracted through the Platform.

The following categories of personal data may be collected and processed:

• User identification data: first name, last name, job title, department, identity document number.
• Organization data: company or trade name, tax identification number (CUIT), country of incorporation, registered address, sector or industry, and any other information needed to identify and register the company.
• Contact data: email address, contact telephone number, and any other means provided for communicating with Sentrio.
• Commercial and billing data: information relating to the contracting process, payments, invoicing, payment methods used, transaction history and tax status.
• Technical and Platform usage data: information about activity within the account (for example, logins, date and time of connection, features used, system logs, type of device or browser used).
• Other data provided voluntarily: any additional information the User supplies through forms, communications or interactions with the Sentrio team.

3.2 In all cases, Sentrio applies procedures to ensure that data is adequate, relevant, accurate and not excessive in relation to the purposes for which it was obtained.

3.3 The User is not obliged to provide personal data. However, failing to provide it, or providing false, inaccurate or incomplete data, may prevent access to the Platform or hinder the proper provision of the services.

3.4 If the User provides Sentrio with personal data of third parties (for example, employees, contractors or end users of the organization), the User declares that it has the necessary legal basis to process it and undertakes to inform those third parties of the conditions set out in this Policy.

4.1 The personal data collected will be used for the following purposes:

• (a) To allow registration, account creation and access to the Platform.
• (b) To manage the provision of the services contracted by the User.
• (c) To process payments, issue receipts and manage subscriptions.
• (d) To provide technical support and customer service.
• (e) To send notices about service updates, changes to the Terms and Conditions or technical incidents.
• (f) To comply with applicable legal and regulatory obligations.
• (g) To analyze information about use of the Platform, using statistical and anonymous data, in order to improve its operation, performance and security.

5.1 Sentrio will keep personal data only for as long as necessary to fulfil the purposes for which it was collected or for the periods required by applicable law.

5.2 Personal data will be shared with third parties only when strictly necessary to provide the services or to comply with legal obligations. In particular, Sentrio may share information:

• (a) With technology and cloud infrastructure providers, such as Amazon Web Services (AWS), that help operate and host the Platform.
• (b) With payment processing or billing service providers.
• (c) With advisers or service providers who help provide or support the services, under confidentiality agreements.
• (d) With administrative, judicial or regulatory authorities, when required by law or by a reasoned order.

5.3 These third parties will access personal data only to the extent necessary to perform their functions and will be subject to strict confidentiality and security obligations.

6.1 The User is responsible for ensuring that the personal information provided is true, accurate and up to date.

6.2 Sentrio shall not be liable for any damage that may arise from the inaccuracy or falsity of the data supplied by the User, the User being solely responsible for keeping their information up to date.

7.1 Sentrio has adopted reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, loss, misuse or unauthorized disclosure.

7.2 However, no system is completely infallible. Sentrio therefore cannot guarantee that unauthorized third parties will never breach its security measures and improperly access personal data.

7.3 Where the services include access to third-party tools or platforms, Sentrio is not responsible for their privacy policies or security measures. The User is advised to review those policies before interacting with such platforms.

8.1 Sentrio uses cookies and similar technologies to optimize the operation of the Platform, improve the User experience and analyze usage patterns.

8.2 Some cookies are necessary for the site to work, while others are used for analytics or personalization.

8.3 The User may configure their browser to reject cookies or to be alerted when they are set. However, disabling cookies may affect the proper operation of some features of the Platform.

9.1 To fulfil the purposes set out in this Policy, Sentrio may transfer the User's personal data to authorities, partners and providers that supply technology or data hosting services.

9.2 Where the transfer is to countries without an adequate level of protection, Sentrio will implement the safeguards required by applicable law.

9.3 By accepting this Policy, the User expressly consents to the possible transfer of their personal data to other countries. Subsequent withdrawal of that consent will not affect the lawfulness of processing already carried out.

10.1 Sentrio's services are not directed at persons under 18. If a minor provides personal data without the authorization of their legal representatives, that data will be deleted as soon as Sentrio becomes aware of the situation.

11.1 In the event of a merger, acquisition, corporate reorganization or transfer of assets, Sentrio may transfer Users' information, ensuring that processing continues under the terms of this Policy.

12.1 The User has the right to access, rectify, update and, where appropriate, delete their personal data. To exercise these rights, the User may contact Sentrio at: legal@gosentrio.com

13.1 Sentrio reserves the right to modify this Policy at any time. Changes take effect when they are published on the Platform.

13.2 In the event of substantial changes, Sentrio will notify Users by reasonable means, such as email or notices on the Platform.

14.1 This Policy is governed by Law No. 25,326 and other applicable regulations of the Argentine Republic.

14.2 Where data of users located in other countries is processed, local data protection regulations will apply to the extent applicable.

14.3 Any dispute arising from its interpretation or application shall be submitted to the ordinary courts of the Autonomous City of Buenos Aires, the parties waiving any other venue or jurisdiction that might otherwise apply.